Terms & Conditions

STANDARD Terms & Conditions

 

Products purchased from Hostinger may be refunded only if canceled within 30 days of the date of the transaction.

Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.

 

PRODUCTS NOT AVAILABLE FOR REFUNDS

 

  • Redemption Fees
  • Domain Name Renewals
  • Domain Name Transfers (if the transfer is successful)
  • Privacy Protection
  • SEO Toolkit
  • SEO Marketing Panel
  • Google Workspace Email
  • VPS License
  • Website Cleanup
  • Upgrades for Minecraft (Game Panel) VPS
  • Upgrades for KVM VPS
  • Hostinger Email Storage Addon
  • Paid Boost for Cloud Hosting
  • Hostinger Horizons Top Up
  • All paid support services

 

Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.

The purpose of the refund is for customers to try and understand whether the services provided by Hostinger suit their needs. In any way, Hostinger will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Hostinger remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.

 

PRODUCTS WITH SPECIAL REFUND TERMS

 

New registration of domain name: Refundable only if at the moment of initiation of the refund both the following conditions are met: (i) domain name refund is initiated within 96 hours from such domain name registration and (ii) more than 24 hours have passed from the moment of initiation of last refund of any other domain name registration. 

In case of .br (including .com.br and .net.br) domain name, its registration is refundable if the following condition is met: domain name refund is initiated within 168 hours from such domain name registration.